Introduction
You can initiate a refund by selecting the desired transaction in the receipts section.
Please note that:
Card and digital wallet payments are the only transactions that can be refunded through PayWish.
Your customer will have to present the same card they paid with in order to be refunded.
Only a manager can request a refund.
How to refund an operation
1. Go to receipts section
Select Receipts in the app’s menu.
2. Search for transaction
Select the transaction you would like to refund.
You can search for the transaction by typing the ref number, date or amount in the search bar.
3. Open the receipt
Open the transaction receipt. You will find a refund button at the bottom of the page.
4. Enter manager credentials
To ensure that the refund request is secure, you will be asked to enter your login and password to continue.
Please note that only a manager is authorized to refund a transaction.
5. Refund
Ask your customer to hold their card against the terminal.
It must be the same card that was used during the payment of the transaction.
6. Provide refund receipt
Once the refund is processed, a receipt will be generated.
It can be shared with your customer either via QR Code or sent by e-mail.
7. Refund history
You can access the refund history in the receipts section. Use a filter to display only transactions that have been refunded.