On the payment terminal, you can run tests to verify the state of the:
Internet connection
Server connection
Chip card reader.
NFC antenna for contactless payments.
Magnetic swipe reader.
When you start a test, the display shows instructions to explain how to carry out the test:
Chip reader: you have to insert a card into the card reader.
NFC antenna for contactless: you have to present a contactless card on the reader.
Magnetic stripe: you have to swipe the magnetic stripe of a card.
Test the terminal hardware
On the application:
Go to Menu
Select "Settings",
Click on “Diagnostic”
Diagnostic is starts automatically; Results that may appear are:
OK
Waiting
Not supported
Failed
In case of failure, we invite you to consult the Troubleshooting guide.
Illustration
Send a diagnostic report
If your payment terminal is malfunctioning, you can trigger an update so we can use the information from the logs to improve our software or to review malfunctions.